Refund Policy
Last Updated: October 20, 2023
At Velixsoft (https://velixsoft.com), we are committed to providing high-quality digital products and excellent customer service. This Refund Policy outlines the terms and conditions governing refunds for purchases made on our website. By making a purchase, you agree to the terms of this policy.
1. General Policy
Due to the nature of digital products, all sales are final. Once a product has been downloaded or accessed, we cannot offer refunds, exchanges, or credits. This is to protect our intellectual property and prevent unauthorized use.
2. Exceptions to the No Refund Policy
Under certain exceptional circumstances, we may, at our sole discretion, provide a refund or exchange. These exceptions include:
- Corrupted Files: If the product file is corrupted and cannot be repaired or replaced.
- Technical Issues: If there are significant technical problems with the product that our support team cannot resolve.
- Misrepresentation: If the product is significantly different from its description or preview on our website.
- Non-Delivery: If you did not receive the product due to an error on our part, and we are unable to provide access.
3. Ineligibility for Refunds
Refunds will not be granted under the following circumstances:
- Change of Mind: If you decide you no longer want the product or have found it elsewhere.
- Accidental Purchase: If you purchased the wrong product or purchased the same product multiple times. Please review your order carefully before completing the purchase.
- Compatibility Issues: It is your responsibility to ensure that the product is compatible with your software, hardware, or operating system before purchasing.
- Lack of Expertise: If you lack the necessary skills to use the product. We provide documentation and support, but we are not responsible for teaching you how to use the product beyond the provided resources.
- Violation of Terms: If you have violated our Terms of Use or the product's license agreement.
- Unauthorized Use: If there is evidence of unauthorized use or distribution of the product after purchase.
4. Fraudulent or Abusive Refund Requests
We reserve the right to refuse a refund request if we suspect any fraudulent or abusive behavior, including but not limited to:
- Attempting to obtain multiple refunds for the same product.
- Providing false or misleading information.
- Excessive refund requests.
- Engaging in activities that violate our policies or applicable laws.
5. Refund Request Procedure
If you believe you are eligible for a refund based on the exceptions outlined above, please follow these steps:
- Contact Support: Submit a refund request within seven (7) days of purchase by contacting our support team at https://velixsoft.com/contact-us.
- Provide Information: Include your order number, product name, and a detailed explanation of the issue.
- Assist Us: Cooperate with our support team by providing any additional information or evidence required to assess your request.
- Await Resolution: We will investigate your claim and respond within five (5) business days.
6. Resolution Options
Depending on the circumstances, we may offer one of the following resolutions:
- Product Replacement: Provide a new download link or access to the correct product.
- Product Exchange: Offer an alternative product of equal value.
- Refund: Issue a refund to your original payment method if other resolutions are not feasible.
7. Refund Processing Time
If a refund is approved, please allow up to ten (10) business days for the refund to be processed and reflected in your account, depending on your bank or payment provider.
8. Intellectual Property Rights
Upon receiving a refund, you are legally obliged to delete all copies of the product from your devices and cease any use of the product. Continued use after a refund constitutes a violation of our intellectual property rights and may result in legal action.
9. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without first contacting us is considered a violation of this Refund Policy. We take fraudulent chargebacks seriously and will contest them to protect our rights. Your account may be suspended or terminated if a chargeback is initiated.
10. Limitation of Liability
Our liability is limited as set forth in our Terms of Use. We are not responsible for any loss or damage resulting from unauthorized use, misuse, or inability to use our products.
11. Amendments to This Policy
We reserve the right to modify or update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page with an updated "Last Updated" date. It is your responsibility to review this policy periodically.
12. Contact Information
If you have any questions or need assistance, please contact our support team:
Contact Form: https://velixsoft.com/contact-us
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.
